BlueFox Privacy Policy

At Blue Fox, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how BlueFox Casino collects, uses, stores, and safeguards your information when you visit our website, use our mobile app, place bets, or contact our support team. By registering an account and using our services, you agree to the practices described below.

Who We Are

Our casino, BlueFox Casino, is operated by ProgressPlay Limited, a company registered in Malta under company number C58305, with its registered office at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012) and are also licensed by the UK Gambling Commission (account number 39335). Transaction processing is carried out on our behalf by Babaloo Limited, and Instant Bank Payment transactions are processed by Truelayer Limited. We act as the data controller responsible for your personal information whenever you use our services.

Information We Collect

When you sign up, verify your identity, deposit funds, or contact our customer support, we collect a range of personal details necessary to operate BlueFox Casino responsibly and in compliance with our licensing obligations.

• We collect your name, date of birth, address, email, and phone number during registration
• We gather identification documents to verify your age and identity before you can deposit, gamble, or access any bluefox casino no deposit bonus offers
• We record payment details when you deposit or withdraw using methods such as debit cards, PayPal, Skrill, Neteller, Payz, Paysafecard, or Apple Pay
• We track your gaming activity, including slots, live casino, blackjack, roulette, and sportsbook wagers, to manage your account and improve our services
• We log technical data such as your IP address, device type, browser, and how you use our bluefox casino mobile app or desktop platform
• We keep records of your communications with us through live chat, email, or our contact form, including bluefox casino live chat transcripts

How We Use Your Data

Our BlueFox platform uses your personal information for several essential purposes. We use your data to open and manage your account, verify your identity, process deposits and withdrawals, and detect fraudulent activity. We also use your information to communicate important updates, respond to enquiries submitted through our bluefox casino login portal, and administer promotions such as a bluefox promo code, bluefox bonus code, or blue fox casino bonus code you may have claimed. Where you have opted in, we may send you marketing communications about new games, a bluefox casino first deposit bonus, or seasonal offers like free spins and free bets. You can withdraw your consent to marketing at any time.

Cookies and Tracking Technologies

We at BlueFox use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how visitors interact with our website. Cookies also help us recognise returning players, secure your session, and tailor content such as our bluefox casino free spins promotions or blue fox casino sign up offer. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to run our operations effectively.

• We share data with payment providers, including Babaloo Limited and Truelayer Limited, to process deposits and withdrawals
• We share information with regulatory bodies such as the Malta Gaming Authority and the UK Gambling Commission to meet our licensing obligations
• We may share data with responsible gambling organisations, including GamStop and GambleAware, to support self-exclusion requests
• We may share limited data across our network of bluefox casino sister sites for account verification and bonus eligibility purposes, in line with responsible gaming policies
• We work with fraud prevention and identity verification agencies to protect your account and comply with anti-money laundering regulations

Data Security

Our BlueFox Casino platform uses 128-bit SSL encryption and firewall technology, backed by Comodo and Sectigo security certificates, to protect your personal and financial information. We are accredited by the PCI Security Standards Council, ensuring your payment data meets strict industry security standards. Customer funds are held in a segregated bank account, providing an additional layer of financial protection. Despite these safeguards, no online transmission is entirely risk-free, and we encourage you to use a strong password and keep your login credentials confidential.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and anti-fraud obligations. If your account becomes dormant for 12 months, standard account maintenance fees may apply, and we will continue to retain your data in accordance with applicable gambling regulations before secure deletion.

Your Rights

As a player at Blue Fox Casino, you have several rights regarding your personal data under applicable UK and Maltese data protection laws.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we delete your data, subject to our legal and regulatory retention requirements
• You can object to or restrict certain types of data processing, including marketing communications
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have mishandled your information

Responsible Gaming and Self-Exclusion

We are committed to promoting responsible gaming across our platform. Our dedicated responsible gaming team can be reached to discuss self-exclusion, deposit limits, or account restrictions. Players registered with GamStop, or those who have previously self-excluded from another account within our network, are not permitted to register or play at BlueFox Casino. We display GamStop and GambleAware information prominently to support players who need assistance.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that a person under 18 has registered an account, we will close it immediately and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how BlueFox Casino handles your personal data, please contact our support team at customersupport@instantgamesupport.com. For complaints, you can reach us at complaints@instantgamesupport.com, and for responsible gaming enquiries, contact playerrelationship@instantgamessupport.com. Our support team is available 24/7 via live chat, email, or our contact form to assist with any privacy-related concerns.